It's the Way You Say It by Carol A. Fleming

Product Details

About the Book

The best, most direct way to convey your intelligence, expertise, professionalism, and personality to other people is through talking to them. But most people have no idea what they actually sound like — and even if they do, they don't think they can change it. In It's the Way You Say It, speech pathologist and personal communication coach Dr. Carol Fleming offers a thorough, nuts-and-bolts guide to becoming aware of, and taking control of, how you communicate with others.

Drawing on thirty years of experience working with thousands of clients from all walks of life, Fleming provides detailed advice and scores of practical exercises covering how to understand how others hear you, how to deal with specific speech problems, how to vary vocal patterns to make speech more dynamic, how to use grammar and vocabulary to sharpen clarity and impact, how to reinforce your message with nonverbal cues, and how to conquer stage fright. An entire section of the revised and updated edition focuses specifically on workplace communication — interviews, presentations, voicemail, and more — while vivid before-and-after stories drawn from forty real clients who came to Fleming for help put a human face on her practical, exercise-driven advice.

Reader Reception

Executive speech coach Patricia Fripp has said that no other skills position you ahead of your competition as much as good speaking and presentation skills, and that no book approaches the depth and breadth of Dr. Carol Fleming's work. Reader response has been mixed but often warm: some describe it as a comprehensive, practical, and enlightening guide with genuinely useful tools for improving vocal delivery and small talk, while others have found its case-study-driven structure less tightly organized than a straightforward instructional list, noting the book takes real effort to work through rather than offering quick fixes.

Why Choose This Book?

• From a veteran speech pathologist and coach: Dr. Carol Fleming holds a doctorate in speech pathology from Northwestern University and has coached thousands of clients over thirty years.
• Genuinely practical and exercise-based: Filled with concrete exercises rather than abstract communication theory alone.
• Covers the full communication picture: Addresses vocal patterns, grammar, nonverbal cues, and stage fright together.
• Dedicated workplace-focused content: A full section addresses interviews, presentations, and professional communication specifically.
• Grounded in real client stories: Illustrates its advice through forty vivid before-and-after case studies.

About the Author

Carol A. Fleming, PhD, is a speech pathologist and personal communication coach with thirty years of experience helping clients improve how they speak and present themselves. She earned her doctorate in speech pathology at Northwestern University and has taught at Purdue University and San Francisco State University. She is also the author of the bestselling audio programs The Sound of Your Voice and The Serious Business of Small Talk.

Who Should Read This Book?

• Professionals wanting to improve their speaking, presentation, and interview skills
• Anyone self-conscious about how their voice or speech patterns come across to others
• Readers looking for practical exercises rather than purely theoretical communication advice
• People preparing for public speaking, workplace presentations, or job interviews
• Non-native English speakers seeking to refine clarity and confidence in professional communication

Why Buy From Us?

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Order now and bring home It's the Way You Say It — Dr. Carol Fleming's practical, exercise-driven guide to speaking with clarity, confidence, and impact.