Mindful Listening (HBR Emotional Intelligence Series) by Harvard Business Review, Jack Zenger, Rasmus Hougaard, Jacqueline Carter, Peter Bregman

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About the Book

Mindful Listening explores a skill that leaders and managers often take for granted, yet that quietly shapes nearly every aspect of workplace effectiveness: the ability to genuinely listen. Part of the acclaimed HBR Emotional Intelligence Series, which draws on the latest psychological and neuroscience research to explore the human side of professional life, this volume brings together leading thinkers to reveal why mindful listening keeps employees more engaged, helps surface new ideas, and allows leaders to hear what actually needs to be heard in a conversation, rather than simply what they expect to hear.

Drawing on insights from leadership researcher Jack Zenger (with Joseph Folkman), mindfulness experts Rasmus Hougaard and Jacqueline Carter, and management consultant Peter Bregman, the collection unpacks what truly great listeners do differently, teaching readers how to stay fully present during challenging or emotionally charged conversations rather than mentally rehearsing a response. The essays explore how empathic, attentive listening helps others learn, grow, and feel genuinely valued, and offer concrete techniques for quieting distraction, resisting the urge to interrupt or problem-solve prematurely, and creating the kind of space where people feel truly heard. Concise, research-backed, and written for busy professionals, Mindful Listening equips readers with practical tools for transforming a frequently overlooked skill into a genuine leadership strength.

Why Choose This Book?

• Part of the trusted HBR Emotional Intelligence Series: A respected collection known for translating psychological research into practical workplace guidance.
• Features insights from leading experts: Draws on the work of Jack Zenger and Joseph Folkman, Rasmus Hougaard and Jacqueline Carter, and Peter Bregman.
• Addresses an overlooked but critical skill: Focuses specifically on listening, a competency rarely given the same attention as speaking or presenting.
• Practical and immediately applicable: Offers concrete techniques for staying present during difficult conversations.
• Concise and highly practical: Designed for busy readers seeking focused, applicable insight rather than lengthy theory.

About the Contributors

Harvard Business Review is one of the world's most respected sources of business research and management guidance. Jack Zenger is a leadership researcher and co-author of influential studies on listening and leadership effectiveness. Rasmus Hougaard and Jacqueline Carter are mindfulness and leadership experts at the Potential Project. Peter Bregman is a management consultant and bestselling author focused on leadership and productivity.

Who Should Read This Book?

• Leaders and managers wanting to build stronger, more engaged teams through better listening
• Professionals in sales, coaching, or client-facing roles where listening is essential
• Readers interested in mindfulness and its application to workplace communication
• Anyone wanting to stay more present during difficult or high-stakes conversations
• Fans of the broader HBR Emotional Intelligence Series

Why Buy From Us?

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Order now and become a truly present, empathic listener with Mindful Listening — Harvard Business Review's insightful, research-backed guide to mastering one of leadership's most overlooked skills.